Frequently Asked Questions

We ship to all 50 US states and Washington, DC. We don't currently ship internationally or to US territories.

Most orders arrive within up to 14 business days from your order date (this includes processing). Delivery times are estimates, not guarantees, carrier delays and peak periods can occasionally add time. Some orders may arrive in separate packages.

Shipping is free on every US order, there are no shipping fees at checkout. Estimated delivery is up to 14 business days from your order date, depending on the product and destination, and tracking is provided when available.

We email your tracking number as soon as your order ships. You can also check your order status any time on our Track Your Order page using your order number.

We can usually change or cancel an order any time before it ships. Email info@petlavo.com with your order number as soon as possible. Once an order has shipped, our return process applies instead.

We offer a 30-day money-back guarantee. If you're not satisfied for any reason, you can return your order within 30 days of delivery for a refund of the product price. See our full Return Policy for details on how to start a return and how refunds work.

If your order arrives damaged, email info@petlavo.com within 7 days of delivery with your order number and clear photos of the item and packaging. We'll send a free replacement right away.

We select products for everyday comfort and convenience. As with anything new, please supervise your pet when first using a product and follow any included usage instructions. If your pet has a specific health condition, consult your veterinarian before introducing a new product.

We accept all major credit and debit cards through our secure Stripe checkout. Your payment details are handled by Stripe and are never stored on our servers.

Email us any time at info@petlavo.com. We're an online-only store, and we aim to reply within 1-2 business days.