Privacy Policy

This Privacy Policy explains how PetLavo ("PetLavo, " "we, " "us, " or "our") collects, uses, shares, and protects information when you visit or make a purchase from https://petlavo.com (the "Site").

By using the Site, you agree to the collection and use of information as described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Information You Provide to Us

When you place an order, contact us, sign up for updates, or use the Site, we may collect:

• Name
• Email address
• Phone number
• Shipping address
• Billing address
• Order details
• Customer support messages
• Any information you voluntarily provide

Payment Information

Payments are processed by third-party payment processors such as Stripe. We do not store your full credit card number on our servers. Payment information is handled by the payment processor according to its own security and privacy practices.

Automatically Collected Information

When you visit the Site, we may automatically collect:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Referring website
• Date and time of visit
• Approximate location based on IP address
• Cookies and similar tracking technologies

Order and Fulfillment Information

To process and fulfill orders, we may collect and use:

• Products purchased
• Shipping details
• Tracking information
• Fulfillment status
• Customer service history

2. How We Use Your Information

We use your information to:

• Process and fulfill orders
• Accept payments
• Send order confirmations and shipping updates
• Provide customer support
• Respond to questions or requests
• Improve the Site and customer experience
• Detect, prevent, and address fraud or security issues
• Comply with legal obligations
• Send marketing emails only where permitted by law or with your consent
• Analyze store performance and website usage

3. Cookies and Tracking Technologies

We may use cookies, pixels, analytics tools, and similar technologies to operate the Site, remember preferences, improve performance, understand customer behavior, and support marketing.

You can control cookies through your browser settings. Disabling cookies may affect certain Site features, including cart and checkout functionality.

4. How We Share Information

We may share information with trusted third parties only as needed to operate our business, including:

• Payment processors
• Shipping and fulfillment providers
• Email service providers
• Website hosting providers
• Analytics providers
• Fraud prevention and security providers
• Customer support tools
• Professional advisors, such as legal, accounting, or compliance providers

We may also share information if required by law, court order, government request, or to protect our rights, customers, business, or property.

5. We Do Not Sell Personal Information for Money

We do not sell your personal information for money.

Some privacy laws define certain advertising, analytics, or tracking activities as "selling" or "sharing" personal information. If we use advertising or analytics tools that fall under those definitions, applicable users may have the right to opt out.

6. Email Marketing

If you sign up for marketing emails, we may send you promotional messages about PetLavo products, offers, or updates.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us at info@petlavo.com.

Transactional emails, such as order confirmations and shipping updates, are not marketing emails and may still be sent even if you unsubscribe from marketing.

7. Data Retention

We keep personal information only as long as necessary for the purposes described in this Privacy Policy, including order fulfillment, customer support, fraud prevention, accounting, tax, legal, and business recordkeeping purposes.

8. Security

We use reasonable administrative, technical, and organizational measures to protect personal information. However, no website, system, or online transmission is completely secure. We cannot guarantee absolute security.

9. Children's Privacy

The Site is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

If you believe a child under 13 has provided personal information to us, please contact us at info@petlavo.com, and we will take reasonable steps to delete the information.

10. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of personal information
• Request a copy of your information
• Opt out of certain data sharing or targeted advertising, where applicable
• Limit certain uses of sensitive personal information, where applicable

To submit a privacy request, contact us at info@petlavo.com. We may need to verify your identity before processing your request.

11. California Privacy Notice

If you are a California resident, you may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, if those laws apply to our business.

In the past 12 months, we may have collected the following categories of personal information:

• Identifiers, such as name, email address, phone number, shipping address, IP address
• Commercial information, such as products purchased and order history
• Internet or electronic activity, such as pages viewed and interactions with the Site
• Approximate location information based on IP address
• Customer support communications

We collect this information for the business and commercial purposes described in this Privacy Policy.

We do not knowingly sell personal information for money. If we use advertising or analytics tools that are considered "sharing" under California law, eligible California residents may request to opt out by contacting us.

California residents may contact us at info@petlavo.com. We will not discriminate against you for exercising your privacy rights.

12. International Users

PetLavo is operated for a United States-facing ecommerce experience. If you access the Site from outside the United States, you understand that your information may be processed in the United States or other countries where our service providers operate.

13. Third-Party Links

The Site may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of third-party websites.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last Updated" date.

Your continued use of the Site after changes are posted means you accept the updated Privacy Policy.

15. Contact Us

For questions about this Privacy Policy or your personal information, contact us at:

PetLavo
Email: info@petlavo.com
Website: https://petlavo.com