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Return & Refund Policy

Last updated: July 12, 2026

30-Day Money-Back Guarantee

PetLavo offers a 30-day money-back guarantee from the date your order is delivered.

If you are not satisfied with your purchase for any reason, you may request a return within 30 days of delivery.

Products may be opened and tried during the 30-day period. To qualify for a refund, the product must be returned with all included parts and accessories and must not show signs of intentional damage, excessive misuse, or missing components.

How to Request a Return

To request a return, contact PetLavo customer support within 30 days of delivery and include:

  • Your full name
  • Order number
  • The item you wish to return
  • The reason for the return

Our support team will provide the approved return instructions and return address.

Do not send a product back before receiving return authorization. To request a return, email us at info@petlavo.com.

Return Shipping

For standard returns made under the 30-day money-back guarantee, the customer is responsible for the cost of return shipping.

We recommend using a trackable shipping service. PetLavo is not responsible for return packages that are lost or damaged before reaching the approved return address.

Original shipping charges, if any, are non-refundable.

Refunds

Once the returned product is received and inspected, approved refunds will be issued for 100% of the product purchase price to the original payment method.

Refund processing times may vary depending on the customer's bank, credit card company, PayPal, or payment provider.

PetLavo cannot issue a refund to a different payment method.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or different from the item ordered, contact PetLavo within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos or video of the product
  • Photos of the packaging and shipping label

When a claim is approved, PetLavo will cover the reasonable cost of replacement or return shipping.

Damage caused after delivery by chewing, scratching, intentional damage, excessive misuse, missing parts, improper washing, or failure to follow product instructions is not considered a shipping or manufacturing defect.

Return Exclusions

PetLavo may refuse a refund when:

  • The return request is submitted more than 30 days after delivery
  • The product is not returned
  • Parts or accessories are missing
  • The product shows intentional damage or excessive misuse
  • The returned item does not match the approved return request
  • There are reasonable indications of fraud or policy abuse

Order Cancellations

Orders may only be cancelled before they enter processing or fulfillment.

Once an order has been processed, packed, or transferred to the shipping provider, it can no longer be cancelled. After delivery, the customer may request a return under this policy.

Contact Us

To request a return or report a damaged, defective, or incorrect item, contact PetLavo customer support with your order number and relevant details.

Submitting a return request does not automatically mean the return or refund has been approved.

PetLavo
Email: info@petlavo.com
Website: https://petlavo.com