Shipping Policy

This Shipping Policy explains how shipping works for orders placed on https://petlavo.com ("PetLavo, " "we, " "us, " or "our").

By placing an order, you agree to this Shipping Policy.

1. Shipping Area

PetLavo currently ships to addresses within the United States, unless otherwise stated at checkout.

We do not guarantee delivery to P.O. boxes, military addresses, freight forwarders, hotels, temporary addresses, or restricted locations unless the order is accepted and confirmed by our system.

2. Order Processing Time

Orders are typically processed within 2–5 business days after payment is confirmed.

Processing time is separate from shipping time.

Processing may take longer during holidays, high order volume, supplier delays, address verification, fraud review, or other operational delays.

3. Estimated Delivery Time

Estimated delivery times vary depending on the product, supplier, warehouse, carrier, and destination.

Most orders are estimated to arrive within up to 14 business days from your order date (this includes processing).

Some items may arrive sooner or later depending on supplier processing, carrier timelines, customs, holidays, weather, or events outside our control.

Delivery dates are estimates only and are not guaranteed unless expressly stated in writing.

4. Split Shipments and Multiple Packages

Some orders may be fulfilled by different suppliers, warehouses, or fulfillment partners. As a result, items from the same order may ship separately and may arrive in multiple packages at different times.

If your order contains more than one item, you may receive:

• Separate packages
• Separate tracking numbers
• Different delivery dates for different items
• Items shipped from different fulfillment locations

This does not mean that part of your order is missing. Each item may have its own processing and delivery timeline.

If you receive only part of your order, please allow additional time for the remaining items to arrive.

5. Tracking Information

When tracking information is available, we'll send it to the email address provided at checkout.

Tracking updates may take several business days to appear after a tracking number is created.

In some cases, tracking may update slowly or only after the package reaches a carrier facility.

6. Shipping Fees

Shipping fees, if any, are shown at checkout before you place your order.

If we offer free shipping, it applies only to eligible orders and eligible shipping locations.

Free shipping does not include expedited shipping, special handling, customs duties, import fees, taxes, return shipping, or reshipping costs unless expressly stated.

7. Address Accuracy

You are responsible for providing a complete and accurate shipping address. Please check your shipping address carefully before placing your order.

PetLavo is not responsible for delays, failed deliveries, lost packages, returned packages, or additional costs caused by:

• Incorrect address
• Missing apartment, suite, unit, or building number
• Wrong ZIP code
• Wrong city or state
• Refused delivery
• Failure to collect a package
• Carrier access issues

If a package is returned to sender due to an incorrect or incomplete address, we may offer reshipment at your cost, if available.

If reshipment is not available, we may issue a refund minus shipping, handling, processing, supplier, and non-recoverable costs.

8. Delivery Delays

Delivery delays may occur due to carrier delays, supplier delays, customs processing, weather, holidays, high order volume, address issues, payment review, fraud prevention, or other events outside our control.

If an order cannot be shipped within the estimated or stated timeframe, we may contact you with updated information and available options, including cancellation and refund where required by applicable law.

9. Lost, Stolen, or Delivered Packages

If tracking shows that a package was delivered but you did not receive it, please first check:

• Your mailbox
• Front door
• Porch
• Building lobby
• Mailroom
• Leasing office
• Neighbors or household members
• Local carrier office

If the package is still missing, contact us at info@petlavo.com with your order number.

We may assist with a carrier inquiry where possible, but PetLavo is not responsible for theft, loss, misdelivery, or missing packages after the carrier marks the package as delivered.

10. Damaged Items

If your item arrives damaged, contact us within 7 days of delivery at info@petlavo.com. Please include:

• Your order number
• A description of the issue
• Clear photos of the damaged product
• Clear photos of the packaging
• Any carrier or tracking information

We may offer a replacement, store credit, or refund at our discretion, depending on the issue and available evidence.

11. Missing Items

Because some orders ship in separate packages, please check your tracking information before reporting an item missing.

If the estimated delivery window has passed and you believe an item is missing, contact us at info@petlavo.com with your order number. We'll review the order, shipment records, and tracking information.

12. Cancellations Before Shipping

Orders may be processed quickly and may be submitted to a supplier or fulfillment partner shortly after purchase.

If you need to cancel an order, contact us immediately at info@petlavo.com.

We cannot guarantee cancellation once an order has been processed, packed, shipped, or submitted to a fulfillment partner.

13. Customs, Duties, and Import Fees

For U.S. orders, most products are intended for delivery within the United States. However, some products may be fulfilled from different supplier locations.

Any taxes, duties, import fees, customs fees, or carrier fees not collected at checkout are the customer's responsibility unless otherwise required by law.

14. Contact Us

For shipping questions, contact us at:

PetLavo
Email: info@petlavo.com
Website: https://petlavo.com